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Refund & Cancellation Policy

If you think you have received a faulty item, email sales@dkwholesale.com with your order number and a detailed description of the suspected fault as soon as possible. Our team will help you sort out the problem or provide you with a replacement.

If you wish to return a product for a refund that you no longer require email sales@dkwholesale.com for instructions on returns within 7 working days from the day after the day that you received your product. The product must be in its original packaging and in a resalable condition.

Should you develop a fault with your product during the warranty period and wish to receive a replacement please email sales@dkwholesale.com with your order number and a detailed description of the fault. Here our team will detail the next steps to complete your exchange.